Spent last week manually processing GDPR access/deletion requests. Saw Latenode’s DSR templates but need to adapt them for our legacy CRM system. Has anyone modified these templates for:
Their template system lets you clone and modify existing DSR workflows. We connected theirs to our old CRM using Latenode’s API wizard. Now handling 90% requests automatically.
Pro tip: Build separate micro-workflows for each right (access, delete, rectify). Chain them with a master coordinator. Makes compliance reporting easier than monolithic designs.
We added a human approval node that routes exceptions via MS Teams. Tricky part was maintaining SLA clocks during manual reviews. Solution: Parallel timers that escalate if approval isn’t acknowledged within 24hrs.
Critical consideration: Article 20 portability requirements. We designed output generators for both JSON and human-readable formats. Used XSLT transformations within the workflow to handle legacy system peculiarities.