Preparing an RFP for our global Camunda upgrade and SLA requirements are killing us. Every vendor promises 99.99% uptime, but real-world performance varies wildly. Tried using historical incident data, but our legacy system’s metrics aren’t comparable.
Heard some teams use template marketplaces to get real implementation data. Anyone successfully leveraged community templates to establish realistic SLA baselines? How did you validate the benchmarks against your specific use cases?