Hey everyone! I’m trying to figure out how to build an interactive form inside Slack that has different input types like text fields, radio buttons, checkboxes, and dropdown menus. The main goal is to have this form automatically create new issues in Jira when someone submits it.
I’ve heard this kind of integration is definitely doable but I’m not sure about the technical steps involved. Has anyone here successfully set up something similar? What’s the best approach to connect Slack forms with Jira’s ticketing system?
Any guidance or examples would be really appreciated. Thanks in advance for your help!
I built this exact workflow at my last company - worked great. Used Slack’s Block Kit for the interactive forms with all those input types. You’ll need a solid webhook integration between Slack and Jira’s REST API. When someone submits the form, Slack sends the payload to your middleware service, which formats everything and creates the Jira issue through API calls. The hardest part? Field mapping between Slack inputs and Jira’s custom fields, especially across different project types. Don’t forget error handling - API calls fail and users need to know what happened. Also add basic validation on the Slack side before hitting Jira so you don’t create broken tickets. Took me about a week to nail down, but it saved our team hours of manual work.
zapier’s a great way to go if ur not into coding APIs. they have connectors for slack and jira that do the heavy lifting. just create ur form in slack’s workflow builder and link it via zapier to generate jira tickets automatically. super easy!
We built something similar with Slack’s interactive components and a custom Node.js service. The biggest thing others haven’t mentioned - you’ve got to handle auth properly. Set up OAuth tokens for both Slack and Jira, and store them securely. Start with Slack’s modal views instead of jumping straight to Block Kit. Way better UX for complex forms. The real pain comes from Jira’s project-specific field requirements and validation rules. Add solid error logging because debugging failed API calls across three systems is a nightmare. Also throw in confirmation messages back to Slack when tickets get created - users love that feedback.