I’m wondering if there’s a way to set up some kind of interactive form or maybe a decision workflow within Confluence or Jira itself. What I’m looking for is something where users can fill out fields or go through a series of questions, and then based on their responses, the system would automatically create new Jira tickets. Has anyone done something like this before? I’ve been searching around but I’m not sure if this functionality exists natively or if I need to look into plugins or third-party solutions. Any guidance would be really helpful.
ScriptRunner’s been a game changer for this exact scenario. You can build custom web forms outside Jira that still integrate seamlessly. The forms handle conditional logic, field validation, and multi-step workflows. What makes it really powerful is parsing form responses to create multiple related tickets across different projects at once. I built one last year for onboarding - single form submission creates tickets in IT, HR, and Facilities with all the details already filled in. You’ll need some Groovy scripting knowledge for setup, but once it’s running, it’s smooth and gives you total control over ticket creation.
I did something similar with Jira’s automation rules and issue templates. Just create a custom issue type with the fields you need as your form, then set up automation to create additional tickets based on what users select. Works great for conditional stuff - like if someone picks “Hardware Request,” it automatically spins up tickets for procurement, setup, and delivery. Not as pretty as the dedicated form plugins, but it’s free and plays nice with existing workflows. Only downside is users need Jira access to fill out the form.
for sure! u can def use ProForma! it’s in the marketplce, lets u create those custom forms in Confluence that push data directly to Jira tickets. super handy for all those intake requests and workflows. 