I watched a Google tutorial that showed how to connect a DialogFlow CX agent with a Vertex AI playbook. The video mentioned that these playbooks might now be called agents too.
The tutorial said to:
But when I try this in my own project, I can’t see any Playbooks choice in the Transitions menu. Has anyone else run into this issue? Maybe the interface changed or I’m missing something?
This depends on your project’s region and access level. I hit the same issue last month - turns out Vertex AI playbook integration isn’t available everywhere yet. Make sure your DialogFlow CX project is in a supported region like us-central1 or europe-west1. Double-check you’ve got the right IAM permissions for Vertex AI Agent Builder too. Google’s rolling this out slowly, so older tutorials might show stuff that’s not live for everyone. Try spinning up a new agent in a different region or reach out to Google Cloud support to see if your project actually has access to this preview feature.
sounds like ur seeing an old console version. i had this happen when my browser cached the old interface. clear ur cache or try incognito mode. also, vertex ai playbooks integration is still pretty new - some accounts dont have it yet. check if u can see “agent builder” in ur gcp console first b4 trying to connect.
Had the same issue when building a customer service bot a few months ago.
Usually means the feature flag isn’t enabled.
Check your Google Cloud Console - make sure the Vertex AI Agent Builder API is actually turned on. DialogFlow CX running doesn’t automatically enable the playbook API.
Also check your DialogFlow CX agent settings. There’s a toggle for experimental features that needs to be on. Google keeps moving it but look under Advanced Settings or Features.
If nothing works, try creating a new agent from scratch. Older agents don’t always get new features automatically - sometimes you need a fresh start.