Configuring n8n WordPress Integration for FAQ-Based Chatbot Responses

Other Questions N8n
1

I’m fairly new to working with n8n but really enjoying the experience. I’ve managed to get several workflows running using different templates and examples. Now I want to create a chatbot that can pull answers from my WordPress site’s FAQ section.

My current configuration:

  • WordPress node is connected and authentication works fine
  • Resource type is set to Page with Get operation
  • FAQ page ID is properly configured

The problem I’m facing:

When users ask questions, I can see the WordPress node is active and processing, but the chatbot keeps giving ChatGPT responses instead of actually using the content from my FAQ page.

How can I make sure the system checks my FAQ content first before using ChatGPT as a backup? Any suggestions for optimizing this workflow would be really helpful.

Appreciate any guidance you can provide!

2

Your workflow’s missing content validation after pulling from WordPress. I ran into this exact problem building a support bot for a client. WordPress grabs your FAQ page fine, but there’s nothing checking if that content actually answers the user’s question. Without validation, it just defaults to ChatGPT every time. Here’s what fixed it for me: extract keywords from the user’s question, then search the FAQ content for those terms. Only trigger ChatGPT if the match confidence falls below your threshold. Also crucial - structure your FAQ content properly in WordPress. Use consistent formatting with clear question headers and answer sections. Makes parsing and matching way easier. Think of it like a decision tree where WordPress gets first crack at answering before ChatGPT kicks in.