Creating conditional workflows in Zapier based on trigger data

[miar]

I need help setting up a single Zapier workflow that can handle different actions based on the data it receives. My API only allows one webhook connection, so I’m stuck with using just one zap for everything.

Basically, I want my zap to check what type of event it gets and then do different things. Like if the event shows status = 'new', it should send an email to my team. But if the event shows status = 'urgent', it should post to our Discord channel instead.

Here’s what I’m trying to achieve:

if webhook_data.status == 'new'
    send_email('[email protected]', webhook_data.details)
elif webhook_data.status == 'urgent'  
    post_to_discord('#alerts', webhook_data.message)
else
    create_task_in_trello(webhook_data.title)

Can Zapier handle this kind of conditional logic within a single automation? I really can’t create multiple webhooks on my system, so everything has to go through one zap.

Thanks for any suggestions!

[liamj]

Yes, you can achieve this using Zapier’s Paths feature along with filters. Start with your webhook trigger, then create Paths for each status you want to handle. You can filter one path for ‘new’, another for ‘urgent’, and have a third path for any other status. I’ve implemented this approach in several client projects, and it works effectively for differentiating actions based on the data received. Ensure that your path filters accurately match the status values. For the catch-all path, consider leaving its filter empty or using ‘does not contain’ to capture all other cases. This method allows you to manage all your conditional logic in a single zap.

[mikechen]

Had the exact same problem with a third-party CRM that only gave me one webhook endpoint. Here’s what worked: Path by Zapier with condition checks on the incoming data. After your webhook trigger, add a Path step. Set up each route with specific filters - one path for status = ‘new’, another for status = ‘urgent’, and a catch-all path for everything else (status ≠ ‘new’ AND status ≠ ‘urgent’). Each path connects to its own action (email, Discord, Trello). Big tip: test with real webhook data first. Field names and values don’t always match what’s in the API docs. Been running this setup for months without issues - handles all my different event types through one zap.

[CharlieLion22]

totally! just add a Filter step after your trigger to see the status. route ‘new’ to email and ‘urgent’ to Discord. ya can have multiple paths for other statuses too. one zap’s all u need.