I’m working with Jira Cloud and wondering if there’s a way to create tickets through a form submission. Here’s what I need to accomplish:
Build a form with several input questions
Have all the form responses populate directly into the ticket description instead of individual custom fields
Avoid creating separate custom fields for each form question
I’ve been testing the standard form functionality but it seems like it only supports field mapping to custom fields. I also looked into Jira Service Management but couldn’t find this capability there either.
Has anyone found a solution for this type of form-to-description mapping? Any suggestions or workarounds would be really helpful.
for sure! I had a similar issue last year and used a web hook to send the form data directly to the description. It’s a bit tricky, but once you get it down, it’s super handy. No more extra fields to deal with
I’ve dealt with this exact problem for years. Webhooks work, but they’re a pain when you’ve got multiple forms or need to change things later.
I switched to an automation platform and it’s way more reliable. My setup grabs form submissions from anywhere and formats them into clean Jira descriptions.
The trick is finding something that parses your form data, structures it right, and pushes to Jira’s API with proper formatting. No custom fields - just organized descriptions that look exactly how you want.
Now I can create new forms in minutes and they all connect to Jira perfectly. When requirements change, I just update the formatting once instead of rebuilding webhooks.
Latenode works great for this. You can connect any form service to Jira and control exactly how descriptions get formatted.
zapier’s worth a shot too. just connect your form tool to jira and use their formatter to dump everything into the description field. way easier than building webhooks from scratch, and it works with pretty much any form platform.
Had this exact problem last year with our support team. Ended up using Jira’s REST API with a simple middleware script and it worked great. I built a lightweight Node.js script that takes form POST requests and dumps everything into a formatted description field when creating the Jira ticket. You can format it however you want - line breaks, headers, even markdown. Takes about 30 minutes to set up and works with any form provider. I’ve used it with basic HTML forms and complex survey tools. Only catch is you need hosting for the middleware, but shared hosting works fine.
Had this same issue six months ago with our customer feedback system. Here’s what worked: I used Automation for Jira with webhooks. Set up Google Forms or Typeform to push submissions directly to a Jira automation rule via webhook. The rule creates the ticket and dumps all the form responses into a clean, structured description using smart values. Just make sure your webhook payload is configured right and let the automation rule handle parsing everything into the description field. You’ll get all your questions and answers organized nicely in the ticket without messing with custom fields.
