I’m building a web application that interacts with JIRA through SOAP. In my project, there’s a custom field configured as a group of checkboxes. Although I can retrieve the overall custom field information via SOAP, I am unable to pull the individual checkbox selections that users choose. Does anyone know a method or alternative approach to access each selected checkbox value effectively using SOAP?
Based on my personal experience integrating with JIRA via SOAP, extracting individual checkbox values directly is not straightforward. The SOAP API tends to return the custom multi-select field as a single string where selections are concatenated, which means you need to manually parse this string to obtain each individual selection. I found that moving to the REST API for newer projects provides a more structured and reliable method for handling these fields. If switching APIs is not an option, implementing robust string splitting and error handling in your code is essential.
In my experience, the SOAP API’s handling of multi-select checkboxes in JIRA does not provide a clear-cut method to extract each selected option directly. I discovered that the returned value is often a concatenated string with custom delimiters that need further processing on the client side. In my project, creating a parsing mechanism to recognize and split the combined value was necessary. Although this is not the most elegant solution, it effectively enabled me to work with the individual selections. Alternative approaches such as leveraging available metadata about the field configuration can also be of help.