Recently, I bought some items from two different vendors that are using Shopify. To access my tracking information, I had to create an account and install the Shop app on my phone.
Since completing this, I’ve been inundated with numerous marketing emails and push notifications from the app. This constant stream of advertisements is quite bothersome, and I’m keen on stopping them.
I initially wanted to use the app solely for tracking my orders, but now I find myself overwhelmed with unwanted promotions. Has anyone faced a similar situation? What steps can I take to disable these marketing messages while still being able to monitor my shipments when necessary?
Same thing happened to me after I set up Shop. You need to use the web version, not just the app. Log into your Shop account on a browser, go to profile settings, and find communication preferences or email settings. There are separate toggles for order updates vs marketing stuff. Turn off the promotional emails but keep the shipping notifications. Also check if individual stores added you to their lists - you might have to unsubscribe from those separately. Shop’s pretty aggressive with marketing emails by default, but changing these settings should fix it in a few days.
totally understand ur frustration! just head to the shop app settings, and check the notifications section. u can disable those marketing emails there. also, there’s an unsubscribe link in their emails if u wanna go that route. hope this helps!
Had this same problem! Just turning off notifications in the app settings didn’t work for me either. Here’s what fixed it: Open Shop app → Account tab → Privacy and Marketing → Marketing Communications. Turn that off but leave order tracking on. Here’s the key part everyone misses - scroll down to ‘Partner Marketing’ and disable that too. That’s what controls whether individual stores can spam you through Shop, and it was causing most of my junk emails. Did both settings and the promotional stuff stopped in about 48 hours. Still get my shipping updates though.