I’m trying to set up a connection between my DialogFlow CX agent and a Vertex AI agent (previously known as playbook) but running into some issues.
I followed a Google tutorial that showed these steps:
- Navigate to the agent building section
- Access the Start Page
- Click on Routes
- Go to Transitions and choose playbooks
But when I check my Routes section and look at Transitions, there’s no playbooks selection available. Has anyone else encountered this problem? Maybe the interface changed or I’m missing some configuration step?
Sounds like a feature availability issue. Vertex AI Agent integration with Dialogflow CX is still rolling out gradually across regions and project types. I hit the same missing playbook option last month - turns out it wasn’t enabled for my GCP project tier. You might need to request access through Google Cloud support or check if your project has the right API quotas. Also verify you’ve got the Vertex AI API activated in your project console - that’s often the missing piece that stops the playbook integration from showing up.
i had a similar issue! check your gcp permissions too, sometimes it can be a pain. also, the region thing is key, both agents gotta be in the exact same spot, or the playbook might not show up. hope that helps!
That tutorial’s probably outdated - Google keeps changing how Vertex AI integration works. I ran into this same issue three weeks ago and found the playbook option hiding in a totally different spot. Skip Routes and go straight to the Integration section in your agent settings. Sometimes the playbook connection shows up there instead of Transitions. Also check that your Dialogflow CX and Vertex AI agents are running compatible versions. Mismatched API versions will hide integration options completely.