I watched a Google tutorial that showed how to link a DialogFlow CX agent with a Vertex AI playbook. The tutorial mentioned that playbooks are now called agents too. The process looked simple - you go to the agent builder section, find the start page, click on routes, then look for transitions where you should see a playbooks option. But when I try this in my own project, I can’t find any playbooks option in the transitions menu. Has anyone else run into this issue? Maybe the interface changed or I’m missing a step somewhere. I’m wondering if there’s a different way to set up this connection now or if I need to enable something first.
The playbooks option won’t show up if your DialogFlow CX and Vertex AI Agent Builder aren’t properly connected. Ensure both services are enabled within the same Google Cloud project and that your IAM permissions are configured correctly. Additionally, verify that you’re operating in the correct region, as not all features are available everywhere yet. It’s also essential to confirm that you’ve created a Vertex AI agent; the transition option will not appear if there’s nothing to connect to. Google frequently updates this interface, so it’s worth refreshing your browser or checking if your project configuration needs to be updated.
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