I watched a Google tutorial that showed how to link a DialogFlow CX agent with a Vertex AI playbook. The playbook feature seems to be renamed to “agent” now. The tutorial mentioned these steps:
- Navigate to the Building an Agent section
- Go to the Start Page
- Click on Routes
- Access Transitions and choose playbooks
But when I try this in my own setup, I can’t find the Playbooks option under Transitions in my Routes menu. Has anyone else run into this issue? Maybe the interface changed or I’m missing something in my configuration? Would appreciate any help figuring out why this option isn’t showing up for me.
yeah, i had a hard time too! check “tools” instead of transitions for the vertex ai stuff. also, double-check if vertex ai is enabled for ur project, that’s vital. otherwise, you wont see the option. good luck!
I encountered a similar issue last month when trying to connect DialogFlow CX with Vertex AI. The interface has undergone significant changes since the older tutorials were published. To resolve this, I navigated to the Vertex AI console first and created my agent there. Following that, I went back to DialogFlow CX, and the integration options appeared as expected. It’s crucial to ensure that the Vertex AI Agent Builder API is enabled and that both services are under the same Google Cloud project with corresponding regions. Additionally, verify that your account possesses the necessary IAM permissions for both platforms. Once I managed these adjustments, the Vertex AI agent option became available under a different menu than what the tutorials indicated. The rebranding from playbooks to agents has indeed caused confusion in the documentation.