I’m trying to set up a connection between my DialogFlow CX agent and Vertex AI playbooks. I watched a Google tutorial that showed how to do this. The video said to go to the Start Page in the agent builder, then click on Routes, and finally go to Transitions where there should be a playbooks option.
But when I follow these steps in my own project, I can’t find the playbooks selection in the Transitions section. The option just isn’t there. I think these playbooks might be called agents now, but I still don’t see how to route to them.
Has anyone else run into this problem? Maybe the interface changed since that training video was made?
Sounds like you hit the classic Google documentation lag issue. They update features faster than their tutorials.
I ran into this same thing 6 months ago setting up a customer service bot. The playbooks integration moved around quite a bit in the UI.
First - check you’ve got the right permissions in your Google Cloud project. You need the Vertex AI Agent Builder API activated, not just DialogFlow.
The playbooks option usually shows up under “Fulfillment” now instead of directly in Transitions. Go to your intent or route, scroll down to fulfillment, and look for “Agent” or “Generative AI Agent” options.
Also double check your project region. Some Vertex AI features are still rolling out region by region. If you’re not in us-central1 or europe-west1, that might be why it’s missing.
Worst case, try creating a new agent in a supported region just to see if the UI shows up correctly. That’ll tell you if it’s a project config issue or something else.