I have set up a Zapier automation that sends me Google Chat messages whenever someone fills out a form through ActiveCampaign. Right now it just sends a basic message from the Zapier bot telling me about the new lead.
What I want to do is make the notification clickable so it takes me directly to that person’s contact page in ActiveCampaign. I’m wondering if this is something I can do with the current setup.
Can anyone tell me if it’s possible to add clickable links in these automated Google Chat messages? If yes, what steps do I need to follow to make this work?
If this isn’t possible, what other ways could I achieve something similar? I basically want quick access to the lead’s profile without having to search for them manually in ActiveCampaign every time.
you could try webhook urls if the direct links keep breaking. set up a webhook in activecampaign that fires when someone submits a form, then pull that data into your google chat message. i’ve had better luck with this than zapier’s activecampaign trigger. you can also pick exactly which contact details to send through, making searches way easier.
Yes, you can add clickable links to Google Chat messages through Zapier. In your Zap’s Google Chat action, use markdown formatting like [Contact Name](https://youractivecampaign.com/app/contacts/view/CONTACT_ID). Map the ActiveCampaign contact ID from your trigger into the URL. I’ve done this with HubSpot - works perfectly for quick navigation. Double-check your ActiveCampaign URL format (usually your subdomain + contact view path + dynamic contact ID). Test with a static contact ID first to make sure the URL structure’s right before going dynamic.
Try customizing your Zapier message format to include the contact’s unique ID or email - makes searching way faster. I had the same problem with my ActiveCampaign setup. What worked for me was putting key details like email and phone number right in the Google Chat message. Even when the link breaks, you can just copy-paste the email into ActiveCampaign’s search bar. For URLs, double-check you’re using the right ActiveCampaign subdomain format: https://YOURACCOUNT.activehosted.com/app/contacts/view/CONTACT_ID. Test it manually first - go to any contact in ActiveCampaign and grab the URL pattern. You should see the contact ID as a field in your ActiveCampaign trigger within Zapier.
You’re having trouble creating effective Google Chat notifications from your ActiveCampaign form submissions using Zapier. Your current setup sends a basic message, but you want to add a clickable link that directly takes you to the lead’s contact page in ActiveCampaign for quick access. You’re unsure if this is possible with your current Zapier setup and are looking for solutions to achieve this.
Understanding the “Why” (The Root Cause):
Zapier’s Google Chat integration supports clickable links using Markdown formatting. However, simply including a link in your notification may not be sufficient if you’re dealing with dynamic data (like the contact ID which changes for each lead). The challenge lies in correctly mapping the ActiveCampaign contact ID to the URL dynamically within your Zapier workflow. The original notification only provided static text, hence the need to use dynamic data to make the notification clickable. Also, simply including a link might lead to broken links if the ActiveCampaign contact ID changes for each lead.
Step-by-Step Guide:
Create a Dynamic URL in Zapier: In your ActiveCampaign trigger within Zapier, ensure that the Contact ID field is available. You’ll need this unique identifier to construct the link to the ActiveCampaign contact’s profile page. The URL format should be similar to https://YOURACCOUNT.activehosted.com/app/contacts/view/CONTACT_ID, where YOURACCOUNT is your ActiveCampaign subdomain and CONTACT_ID is the dynamically mapped field. Test the URL structure with a known ActiveCampaign contact ID before making it dynamic to make sure the URL is correct.
Use Markdown in your Google Chat Action: In your Zapier Google Chat action, use Markdown syntax to create a clickable link. The structure of your message should be something like this:
New Lead!
Name: [Contact Name](https://YOURACCOUNT.activehosted.com/app/contacts/view/{{Contact ID}})
Email: {{Contact Email}}
Remember to replace YOURACCOUNT with your actual ActiveCampaign subdomain. The double curly braces {{Contact ID}} and {{Contact Email}} are placeholders that Zapier will replace with the corresponding data from your ActiveCampaign trigger.
Test and Refine: Test your Zap with a test form submission. Click the generated link in your Google Chat message. Verify that it takes you directly to the correct contact page in ActiveCampaign. If the link doesn’t work, double-check your URL format, the field mapping in your Zapier configuration, and ensure that the Contact ID field is correctly populated in your ActiveCampaign trigger.
Handle Potential Errors: Consider what will happen if the Contact ID is missing. Add an error handling condition in Zapier such that a default message is sent if the Contact ID is missing. Add some basic error handling to gracefully handle situations where the link might be broken or the data isn’t available.
Common Pitfalls & What to Check Next:
Incorrect ActiveCampaign Subdomain: Double-check that YOURACCOUNT in your URL accurately reflects your ActiveCampaign subdomain.
Case Sensitivity: Ensure that field names used in the Markdown (Contact ID, Contact Name, Contact Email) precisely match the output field names from your ActiveCampaign trigger.
URL Encoding: If contact names or emails contain special characters, ensure that they are correctly URL-encoded within your link.
Session Expiration: ActiveCampaign URLs might expire if the session associated with those links terminates. Implement a plan to either refresh them or find an alternative (e.g. search parameter) in case of session expiry. Consider adding a secondary identifier like the email address in the Google Chat message in case the link breaks.
Still running into issues? Share your (sanitized) config files, the exact command you ran, and any other relevant details. The community is here to help!
Google Chat supports clickable links, but here’s something nobody mentioned about ActiveCampaign URLs - they expire when your session ends. Those direct contact view links? They’ll fail after a few hours. I use a workaround instead. Create a link to the main contacts page with a search parameter: https://YOURACCOUNT.activehosted.com/app/contacts?search=CONTACT_EMAIL in your Zapier message. When you click it, ActiveCampaign automatically filters to show just that contact. Way more reliable than direct profile links and still saves you from searching manually. Toss the contact’s name and lead score in the message text too - gives you context before you even click through.
try using rich cards in google chat instead of plain text. format it as a card with buttons that link straight to the activecampaign profile. in zapier, find the “card” option in your google chat step and add the contact url as an action button. works great for me and looks way more professional than just dropping links.
Understanding the “Why” (The Root Cause):
Step-by-Step Guide:
Common Pitfalls & What to Check Next:
Still running into issues? Share your (sanitized) config files, the exact command you ran, and any other relevant details. The community is here to help!