I’m having trouble with the HubSpot add-in for Outlook on my Windows computer. Each day, when I launch Outlook, I’m required to log in to HubSpot again, despite selecting the “Remember me” option. This situation is quite frustrating and disrupts my efficiency. I’ve looked online and found numerous others experiencing the same issue, yet I haven’t come across any effective solutions. It appears that most users don’t encounter this problem, so I’m uncertain about the cause. Has anyone faced this persistent login prompt with HubSpot in Outlook? I would greatly appreciate any advice or solutions that have worked.
had this exact problem! my company’s security policy was clearing credentials every 24 hours. check with IT - they probably have a group policy that wipes saved logins. once they whitelisted hubspot for me, the daily login prompts stopped.
I encountered a similar issue weeks ago and discovered that the root cause was tied to the authentication settings in my Outlook profile. After reconfiguring my account, specifically by going into File > Account Settings and ensuring that the authentication method was set to OAuth 2.0 for HubSpot, the problem was resolved. Additionally, ensure that any antivirus or firewall settings aren’t interfering with your login sessions. This change has significantly improved my experience.
Had this exact problem six months ago - drove me nuts for weeks. The culprit was Windows Credential Manager storing corrupted tokens. Here’s what worked: manually nuke all HubSpot entries from Credential Manager, then do a fresh login. Hit Control Panel > Credential Manager > Windows Credentials and delete anything HubSpot or Office related. Restart Outlook and log back into HubSpot. Should stick this time. Pro tip: run Outlook as admin during setup - it helps lock in the right permissions for credential storage.
I experienced a similar issue recently, and it turned out to be tied to the browser settings affecting the HubSpot add-in. I resolved the issue by updating both Office and the HubSpot add-in, clearing the cache and cookies of Internet Explorer despite not using it as my primary browser, and disabling the protected mode in IE. This combination ensured a more stable authentication process. If you have multiple browsers installed, it might be worthwhile to check if any of them are conflicting with the add-in’s behavior.