There is an issue: osTicket returns a 401 error because it demands a valid API token. How can Mailgun’s action include this token? For example:
invokeAlert("https://example.com/support/api/issue.create");
In my case, ensuring that the API token gets properly appended to the request solved the issue. The main challenge is that Mailgun’s webhook does not automatically add custom headers or query parameters. I ended up writing a small proxy that intercepted requests from Mailgun and appended the necessary authentication parameter to the call to osTicket. This method allowed the API token to be included seamlessly and prevented unauthorized responses while keeping the integration straightforward and maintainable.
In my experience, addressing the token requirement involved setting up a dedicated device that acted as an intermediary rather than expecting Mailgun to send the token directly. I built a small, secure API endpoint that receives Mailgun’s web hook initially and then appends the necessary API token as a query parameter before forwarding the request to osTicket. This method not only keeps the token secure but also offers flexibility for future changes, making the integration both maintainable and compliant. It took some trial and error but ultimately proved reliable.
had the same issue. ended up writing a wee proxy in node that grabs mailgun’s data, adds the token and then passes it to osTicket. bit of extra work but it fixed the 401 error
In my implementation, I decided to use a lightweight middleware built in Python with Flask to manage the token insertion for osTicket. Incoming requests from Mailgun were routed through this intermediary endpoint which then added the required authorization token as a header before relaying the call to the osTicket API. This approach provided a flexible and secure solution that can adapt to any changes in the API’s requirements. Building the middleware also allowed me to handle any additional processing if needed in future iterations.