Our CEO keeps asking why we can’t let our business teams build and modify their own automations without engineering involvement. That’s where the pitch for no-code builders usually comes in. “Empower your teams to own the automation stack and reduce dependency on engineering.”
I get the appeal, but having watched other organizations try this, I’m skeptical about the execution. No-code tools look simple for happy-path scenarios, but the moment you need to handle exceptions, integrate with systems that don’t have native connectors, or scale something to production-level volume, the work gravitates back to engineering anyway.
I want to know realistically: can non-technical teams handle building and maintaining production automations with a no-code builder, or are we just creating a false sense of self-service?