Hey everyone! I’m running into a weird issue with our Jira Server 8.1.0 setup. Every now and then, when users create tickets through the web interface, Jira somehow generates two identical issues instead of one. The strange part is that these duplicate tickets don’t show up as clones or have any linking between them - they just appear as completely separate issues with the same content.
I’ve been trying to track down what’s causing this but I’m struggling to find the right log entries. Does anyone know which log files would contain the ticket creation events? I need to figure out if this is happening during the creation process or if there’s some other trigger.
Has anyone else experienced this kind of automatic duplication problem before? Any suggestions on where to look or what might be causing it would be really helpful!
It seems you might be encountering a common issue related to network latency or user behavior. When users press the submit button during a delay, it can lead to multiple ticket creations. I recommend starting by examining the atlassian-jira.log to trace ticket creation events and confirm if multiple submissions are logged. Additionally, the access logs may also indicate repeated attempts. To prevent this, consider implementing a mechanism to disable the submit button after the first click.
check your browser dev tools for js errors during submission - broken javascript can trigger double form posts. if you can access database logs, look for duplicate inserts there too. we had the same issue and it turned out to be a load balancer problem hitting multiple nodes.
This duplication issue caught my eye - we hit something similar last year on Jira 8.0. Turned out to be webhook configs that were messed up and triggering extra issue creation events. Check the atlassian-jira-security.log for weird authentication patterns and gc.log files for garbage collection pauses causing timeout retries. We found custom fields with complex validation rules were slowing down submissions, so users would refresh or resubmit forms. The fix? We reviewed our workflow post-functions and found a broken script creating duplicates under certain conditions. I’d try temporarily disabling custom post-functions or event listeners to see if that fixes it.