I’m having trouble with data sync between HubSpot and Scribe Online. I created some additional fields in my HubSpot list and confirmed they contain data when viewing directly in HubSpot. However, when I work in Scribe Online, the situation is different.
I already refreshed the HubSpot metadata in Scribe Online and can see the new fields appear there. The problem is that these fields show up empty even though the same records have data in HubSpot itself.
I tried creating a duplicate of the original list and updating the list ID in my scribe query block filter, but this approach didn’t work either. The data still doesn’t appear.
What troubleshooting steps should I take to resolve this data synchronization issue? Any suggestions would be helpful.
I just dealt with this same issue. The problem’s usually API sync timing - Scribe Online updates field definitions fast, but data updates depend on HubSpot’s processing speed, which varies. First, check that your HubSpot field properties allow syncing with external services. Some custom fields have API restrictions by default. Also verify the records actually contain data in those fields - they might look filled but contain null values. If it’s still broken, test with a small batch of records first. Still no luck? Contact Scribe support.
Had the same issue last month - it’s probably field permissions in HubSpot. You can see the data when you’re logged in, but Scribe’s API token might not have access to those specific fields. Go into your HubSpot integration settings and make sure the connected app has read permissions for your new fields. You might need to reconnect everything if permissions changed after you first set it up. Also check if the fields are actually included in API responses - HubSpot excludes some field types by default.
sounds like a field mapping issue. sometimes field types don’t match between hubspot and scribe - like text fields showing as rich text in hubspot, which scribe can’t handle. try logging out and back into scribe to refresh the sync. that might fix it.