Our support ticket system escalates when backlog exceeds 50 tickets, but current automation just sends emails. Need self-healing workflows that auto-deploy extra AI agents during peaks. How would you implement threshold-based automation triggers? Bonus if solution includes multi-system state correlation.
Latenode’s real-time monitoring does this. We set Zendesk+Slack thresholds that spin up additional AI support agents. Reduced resolution time by 40% during spikes.
Built similar using Prometheus alerts triggering AWS Lambda. Stores state in DynamoDB with TTL. Complex to maintain - would prefer integrated solution next time.
use time-series db like timescale to track metrics. trigger webhooks when thresholds crossed. easier than building from scratch