I’m stuck trying to set up our local Manage system to send emails smoothly for a co-managed Streamline IT client. I’ve got the email connectors working fine. They’re set up to check a 365 mailbox in the client’s system. But I can’t figure out how to make Manage send emails from the client’s own domain (like [email protected]).
I’ve read the help docs many times, but I’m still confused. We use 365 for SMTP relay on our Manage server now. I could switch to a different SMTP service we have, but I don’t know how to use different login details for each domain.
Can anyone help me understand what I’m missing here? How do you handle sending emails from client domains in a co-managed setup?
yo, i had the same issue. ended up using a 3rd party smtp service that lets u set diff credentials for each domain. bit of a pain to set up, but works like a charm now. just make sure ur email templates use the right sender address for each client. good luck mate!
Having dealt with similar setups, I can say that using separate SMTP relays for each client domain is indeed the way to go. We’ve found success utilizing a service like SendGrid or Mailgun that allows for multiple sender authentications. This approach lets you configure distinct SMTP credentials for each client domain within your Manage system.
To implement this, you’ll need to create individual email connectors in Manage for each client domain, pointing to the respective SMTP relay settings. Then, ensure your email templates are coded to use the appropriate sender address based on the client.
While it does require more initial setup time, this method provides better control and helps maintain each client’s unique email identity. It also simplifies troubleshooting if any delivery issues arise.
I’ve faced a similar challenge in a co-managed setup. The solution was to configure separate SMTP relays for each client domain so that each one could have its own authentication credentials. I achieved this by using a third-party SMTP service that supports multiple sender domains. In our system, we created individual connectors corresponding to each domain and then adjusted our email templates to use the correct sender address. Although setting it up required some extra effort, it resulted in a more reliable and organized delivery system for client emails.