Hey everyone! I’m trying to make our team’s workflow smoother. We use a private Slack channel for task reports and Jira for tracking. I’m wondering if there’s a way to connect these two.
Here’s what I want to do:
When someone posts a task report in Slack (we have a set format), can we make Jira automatically update the ticket status? Like moving it from ‘To Do’ to ‘In Progress’? It would be great if it could then post this change back in the Slack thread.
For task reviews, we use Slack threads and end with a specific word. Is there a way to make this trigger another status change in Jira?
Can the Slack-Jira integration handle this? Or do we need something else? Any tips would be awesome!
I’ve been using a combination of Jira’s Automation rules and the Slack app for Jira to achieve similar results. It’s not perfect, but it’s quite effective for our team’s needs.
For task reports, we set up custom Jira Automation rules that trigger when specific keywords are used in Slack messages. This automatically updates the ticket status and adds comments to Jira.
For reviews, we use a similar approach with different keywords. When our review process is complete, a designated team member uses a specific Slack command to update the Jira status.
The setup took some time and experimentation, but it’s significantly reduced our manual work. I’d recommend starting with the built-in integrations and then customizing from there. It’s a bit of upfront work, but the long-term benefits are worth it.
I’ve actually implemented something similar for my team, and it’s been a game-changer. We use the Slack-Jira integration, which handles most of what you’re looking for. It’s not perfect out of the box, but with some custom scripts, we’ve got it working smoothly.
For task reports, we set up a slash command in Slack that formats the message and triggers a webhook to update Jira. It took some trial and error, but now it automatically moves tickets to ‘In Progress’ and adds comments.
The review process was trickier. We ended up using a combination of Slack’s API and Jira’s REST API. When a specific keyword is used in a thread, it triggers a script that updates the Jira status.
It’s not a plug-and-play solution, but if you’ve got someone with some coding skills, it’s definitely doable. The time investment was worth it for us - it’s cut down on a lot of manual updates and keeps everything in sync.
hey TomDream42, tried zapier? it’s pretty cool connecting slack &jira. you can auto-update tickets with slack triggers. may need some fine tuning but works decently. might be worth a shot. good luck