Hey everyone,
I’m having some problems with a new email service I just signed up for. I’ve completed the basic account setup, but I’m running into a weird issue.
For some reason, I can only send emails to the address I used to create my account. Let’s say I signed up with [email protected]. Now, when I try to send emails, they only go through to that same address. If I try sending to any other email, nothing happens. No error message, no bounce-back, just… nothing.
I haven’t added any payment info or set up a custom domain yet. Is this normal for a new account? Do I need to do something else to unlock sending to other addresses?
My goal is to be able to send emails to anyone, not just myself. Any ideas on what I might be missing or how to fix this?
Thanks for any help you can offer!
I’ve actually encountered a similar issue with a new email service before. It turned out to be a security feature they had in place for new accounts. Basically, they restricted outgoing emails to prevent potential spam or misuse. Here’s what worked for me: First, I had to verify my account through a link they sent to my primary email. Then, I had to manually add trusted contacts to my address book. After that, I was able to send emails to those contacts. For full functionality, I needed to complete a few more steps like adding a phone number for 2FA and making a test payment (just $1) to prove I was a legitimate user. It was a bit of a hassle, but I understand why they do it. If you haven’t already, try looking for a ‘account verification’ or ‘sending restrictions’ section in your account settings. That might give you some clues on what steps you need to take next.
hey there JumpingRabbit, sounds like a weird issue ur having. have u checked ur account settings? sometimes new services have restrictions for new users to prevent spam. try looking for any ‘sending limits’ or ‘verification’ options. if u cant find anything, hit up their support team. they should be able to sort it out for ya.
This situation seems unusual for a reputable email service. Have you thoroughly checked your spam or junk folders? Sometimes, emails to new recipients can be flagged incorrectly. It’s also worth verifying if there are any pending verification steps or account limitations you might have overlooked during setup. If these don’t resolve the issue, I’d recommend contacting the service’s support team directly.
Keep in mind that some services do implement temporary sending limits for new accounts as a security measure, but this typically doesn’t result in emails simply disappearing without notification.