I’m working on setting up an automated email notification in Jira Service Management that triggers whenever a specific change request type gets created. The problem I’m running into is that when I try to configure the email action, the sender field appears disabled and I can’t select any email address options, not even the default Atlassian ones.
I need to find a way to enable the sender field without having to deal with complex DNS configuration or domain verification processes. Has anyone encountered this issue before? What’s the simplest approach to get the from address working in automation rules?
Any suggestions would be really helpful since I just need basic email notifications to work properly.
first, check if your jira instance has any email senders configured - the dropdown might be empty because there’s nothing there. go to mail settings and look for at least one verified sender address. if there isn’t one, you’ll need to add it through the email configuration wizard. also try a different browser or clear your cache - i’ve seen ui bugs where fields look disabled but aren’t.
Had this same problem last month setting up incident notifications. The sender field gets disabled when Jira’s email authentication isn’t configured right. First, check your SMTP settings - people skip this all the time. If you’re on Cloud, there’s usually a default sender once basic email config is done. Sometimes it’s just a permissions thing - make sure you’ve got admin access to email settings. I’ve found that restarting the automation rule after fixing email settings usually clears up the grayed-out field. Basic notifications should work fine if your instance already sends system emails.
The sender field may be disabled due to the absence of a configured sending domain in your Jira setup. To resolve this, navigate to Administration > System > Mail configuration and ensure your outgoing mail server is correctly configured. For Jira Cloud, you’ll need to verify at least one sending domain, accessible under Products > Jira Service Management > Email settings in the admin console. The verification process involves adding a TXT record, which isn’t as complex as it seems. Once that step is completed, the sender dropdown should be functional, allowing your automated email notifications to work seamlessly.