I’m facing a frustrating issue where we clearly informed users not to deposit money in a particular section of our platform. Even with these visible warnings, some individuals went ahead and put in funds regardless. Now I need to find a way to manage the situation.
The warnings were explicit and prominent, but it appears users either overlooked them or decided to disregard them. Has anyone had similar experiences where users fail to follow straightforward instructions? What strategies can we adopt to address situations where individuals do the opposite of what we advise?
I’m also curious if there are more effective measures we can implement to prevent this from occurring in the future or how to handle the situation after users ignore the warning.
Been through this exact thing during our billing system migration. Two-step verification saved us - users had to type “I understand this action is not recommended” before moving forward. People ignore checkboxes, but typing forces them to actually read the warning. For deposits that already went through, we set up a manual review queue instead of auto-processing everything. Gave us control while still handling legit transactions when needed.
totally feel ya! we had this happen too. we started with a pop-up confirmation to make sure users knew what they were doing before they could deposit. hope that helps and good luck!
We faced a similar challenge with our payment system. Despite clear warnings, users continued depositing money into a section we intended to phase out. To tackle this, we implemented a mandatory 24-hour waiting period after users acknowledged the warning, preventing immediate deposits. This approach compelled users to reconsider their actions, significantly reducing unwanted transactions. For the deposits that slipped through, we established a dedicated support channel to manage refunds and transfers on an individual basis. Ultimately, making the process a bit cumbersome helps ensure users pay attention to important warnings.
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