How can we reduce the ticket creation workload in Jira while ensuring that every ticket is initiated with all the necessary details provided in advance?
had a go with a prefilled rough form that forces all req details. it worked wonders in cutting down the tedious manual copy paste in jura. not perfect yet but it seriously speeds up the initial stage.
In my experience, reducing the workload for ticket creation in Jira can be effectively achieved by integrating customizable templates with automation. Rather than forcing users to manually fill in each field, I employed dynamic templates that adjust based on the ticket type and initiate default responses. This method allows the system to pull in relevant information automatically while still permitting manual adjustments when necessary. It required an initial setup phase to match the varying workflows, but it significantly reduced errors and repetitive tasks, resulting in a more streamlined ticket submission process and enhanced productivity.