I’m trying to work with webhook data that comes in JSON format through Zapier. The webhook payload contains user information structured as a JSON object, which arrives without any issues. However, I’m having trouble extracting specific property values from this JSON data.
I’ve attempted to use Zapier’s formatter tools and tried writing custom code to parse the data, but nothing seems to work properly. The JSON structure looks correct when I inspect it, but I can’t figure out how to pull out the individual fields I need for my workflow.
Has anyone successfully parsed JSON webhook data in Zapier? What’s the best approach to extract nested properties from incoming webhook payloads?
Had the same issue recently. The problem was my webhook test data setup. Don’t use Zapier’s sample data - send real webhook data instead. The field mapping is totally different between sample and actual data. Once I sent a proper JSON payload through a real webhook trigger, Zapier automatically generated the field references I needed for the next steps. Still getting a text blob instead of separate fields? Try the Formatter tool with “Utilities” and pick “Import CSV.” Sounds weird, but it works better than the JSON formatter for getting Zapier to recognize structure.
check if your webhook sends raw json or if zapier’s already parsing it. half the time, zapier flattens the json structure automatically - you don’t need to parse it again. just reference fields directly like user__name instead of digging into nested properties.
When working with JSON webhooks in Zapier, ensure you’re referencing fields properly. If the data appears as one large string, it might be an issue with your field mapping in the trigger step. It’s common for Zapier to interpret JSON data incorrectly. In such cases, using Code by Zapier with JavaScript and JSON.parse() can help extract the necessary values. For accessing nested properties, implementing dot notation should work as long as the JSON structure remains intact.