I feel compelled to share my experience with Airtable, as it has been quite beneficial for our organization; however, their customer support seems to be non-existent. It’s incredibly disheartening to know that we are paying for a service that is poorly managed. For the past week, my admin team has struggled to add new users, making it impossible for new hires to begin their work. It’s hard to believe that a company could overlook something so fundamental. I’m unsure if anyone from Airtable engages with this community, but it’s important to express my concerns. I’ve advised my team to prioritize leaving this platform due to its lack of support. I also intend to share our experiences on various platforms, including Medium, to highlight the challenges we face as business owners. It’s as if the company is operating without any real human oversight. Thank you, Airtable, for the financial strain this situation has caused us.
I’ve had both good and bad experiences with Airtable. Initially, I was quite impressed with its functionality and ease of use. However, I completely understand the frustration when support doesn’t meet expectations, especially when relying on the platform for day-to-day operations. In my situation, persistence was key. I found that reaching out through multiple channels—email, their community forum, and even social media—eventually got me a response. It seems tedious, I know, but perhaps diversifying the communication approaches might lead to better support interactions. It’s definitely frustrating when these platforms don’t provide the necessary assistance promptly, especially with something as crucial as adding users. Hopefully, Airtable can improve its customer support soon.
i hear ya, FlyingStar! we tried assuming airtable would solve our workflow probs, but boy, was i disappointed too! same issue when adding new users, felt like banging my head against the wall waiting for help. have you tried twitter? sometimes publically calling them out gets tings movin’!
I’ve experienced similar issues with Airtable’s support. One thing that helped me was leveraging their extensive online documentation and tutorials when their direct support was lacking. Sometimes, exploring and troubleshooting on your own can yield surprisingly effective solutions. Additionally, I found that engaging with user groups or forums dedicated to Airtable can be resourceful. People there often have firsthand experience with similar issues and provide helpful advice, which can bridge the gap until formal support gets back to you.
In my own experience, the lack of immediate support from Airtable can definitely be frustrating, especially during critical times. I’ve found that trying to build a network of fellow users who are familiar with the platform can be a lifesaver. In one instance, I was able to resolve an issue through a LinkedIn group that I joined, which was solely focused on Airtable users. Sometimes, peers can offer solutions faster than a typically strained support team. Maybe that’s something worth exploring if you haven’t already.