Hey everyone, I’m pretty worried and could use some advice.
Our online store just hit a big milestone: 1000 orders in about 2 months. But now we’re in a bit of a pickle. We don’t work weekends, so we ended up with 300 orders waiting to be shipped on Monday.
Shopify sent us an email that’s got me nervous. They’re asking about our unfulfilled orders and mentioning possible payout pauses. There’s about €10,000 that we’re waiting on, and I’m scared they might hold it back.
We can prove everything’s legit - tracking numbers, supplier invoices, even our warehouse lease. But I’ve read some scary stories online about Shopify Payments, and now I’m freaking out a bit.
Has anyone dealt with this before? How did it go? We’ve had 5 Klarna disputes so far (all resolved in our favor), if that matters.
The email basically said we need to explain the delay and give a timeline for shipping the backlog. They also want proof of shipment for orders we’ve already sent out.
Any tips on how to handle this would be super helpful. Thanks!
been there, done that! shopify’s just coverin their bases. no sweat.
shoot em a quick email explainin the weekend pile-up n when youll ship everything. chuck in those docs they want - invoices, trackin numbers, all that jazz.
maybe think bout gettin some extra hands for weekends? could help with future backlogs.
dont stress bout the klarna stuff. youre good there.
stay cool n youll be fine!
I’ve been in your shoes, and it’s definitely nerve-wracking. Here’s what worked for me:
First, take a deep breath. Shopify’s just doing their due diligence. They see a spike in orders and want to make sure everything’s above board. It’s actually a good sign - means your business is taking off!
Communication is key here. Draft a detailed email explaining your situation. Be honest about the weekend backlog and provide a clear timeline for shipping out those orders. I’d suggest over-communicating - send daily updates on your progress if you can.
Make sure to attach all the documentation they’ve asked for. Proof of shipment, supplier invoices, warehouse lease - the works. The more transparent you are, the smoother this will go.
Also, consider hiring some temp help to clear the backlog faster. Shows Shopify you’re serious about resolving the issue.
Lastly, don’t stress too much about those Klarna disputes. If they were resolved in your favor, that’s actually a point in your favor.
Stay calm, be proactive, and you’ll get through this just fine. Good luck!
I’ve been through a similar situation with Shopify, and I can offer some perspective. First, don’t panic. Shopify’s inquiry is routine for rapidly growing stores to prevent fraud. Your proactive approach is key.
Respond promptly with a detailed explanation of your order fulfillment process, including the weekend backlog. Provide a clear timeline for clearing the unfulfilled orders. Submit all requested documentation - tracking numbers, supplier invoices, and warehouse lease. This transparency will likely satisfy their concerns.
Consider implementing a system to manage weekend orders more efficiently in the future in order to better handle such surges, possibly by enhancing your staffing or outlining clearer processing timelines for customers.
Regarding the Klarna disputes, include information on their resolution in your favor. This demonstrates your commitment to customer satisfaction and legitimate business practices.
Stay professional and cooperative throughout the process. Shopify generally supports growing businesses, and your prompt, thorough response should resolve the issue quickly.