Hey everyone! I’ve been working with Jira recently for managing my personal tasks and projects. My workflow involves handling emails that come from several different email addresses, and I want to streamline this process.
What I’m trying to accomplish is marking an email in my Outlook client and having it automatically generate a new Jira issue that includes the email content. At my workplace, I have a similar setup using Power Automate that creates Planner tasks from marked emails, but that only works with a single email account.
Right now, I can forward emails directly to my Jira project to create issues, but this only functions when the sender email matches the one linked to my Jira account. Has anyone found a way to make this work with multiple email sources? Any suggestions would be really helpful!
I’ve dealt with this challenge before and found that using Power Automate with multiple email accounts requires a different approach than the single-account setup you mentioned. You can create a flow that monitors multiple mailboxes by setting up separate triggers for each email account, then have them all feed into the same Jira connector action. The trick is configuring the authentication properly for each email source within the same flow. Another workaround I’ve used successfully is setting up email forwarding rules in each of your email accounts to automatically forward flagged messages to a dedicated email address that Jira monitors. This eliminates the need to manually forward emails while maintaining the automation you’re looking for. The forwarding approach has been more reliable in my experience since it doesn’t depend on complex multi-account authentication that can break when Microsoft updates their services.
I ran into this exact problem about six months ago when managing multiple client projects. The solution that worked for me was setting up email aliases in Jira rather than trying to authenticate multiple separate accounts. You can configure your Jira project to accept emails from multiple sender addresses by adding them as authorized email addresses in the project settings. This way, you can send from any of your email accounts to the same Jira email handler. The key is going into your project administration and adding each email address you want to use under the incoming mail settings. Once configured, any email sent from those addresses will create issues normally, regardless of which account originally sent it.
i totally get ur struggle! i also had to deal with a similar issue. what i did was create a shared mailbox in outlook and then forward all the emails there. i set jira to accept emails from that shared address, and it’s been smooth sailing since!