Hey community,
I’ve come up with a cool solution for getting honest client feedback. It’s a chatbot on Telegram that uses n8n and AI to have friendly talks with clients.
Here’s how it works:
- Asks open questions like “What do you like best about our work?”
- Follows up based on their answers
- Saves chats to Google Docs
- Sends me a neat summary
It’s great for:
- Checking in during projects
- Getting feedback after we’re done
- Understanding what clients really think
The bot feels more natural than surveys or forms. And it’s easier than setting up lots of calls.
Anyone else tried something like this? I’d love to hear your thoughts or answer questions!
wow that’s a cool setup! i’ve been thinking about getting more client feedback too. how long did it take you to set up the bot? do you find clients are actually using it? i’m worried mine might ignore it. any tips for getting good engagement?
I’ve actually been experimenting with a similar setup for client feedback, and it’s been a game-changer for our agency. The automation saves so much time compared to manually following up with every client.
One thing I’d suggest is integrating sentiment analysis into your AI processing. We use it to flag any strongly negative responses for immediate human follow-up. This helps us catch and address issues quickly before they escalate.
Also, consider adding an option for clients to schedule a quick call if they prefer talking to a real person. Some clients still prefer that personal touch.
For engagement, we found sending a small incentive (like a coffee gift card) for completing the feedback chat really boosted participation rates. Just make sure to mention it upfront when introducing the bot.
Overall, great idea! It’s definitely the way forward for gathering more authentic client insights.
I’ve implemented a similar system for client feedback, and it’s been quite effective. Setting up the bot took about a day, including integration with n8n and fine-tuning the AI responses. The key to good engagement is personalizing the initial outreach and timing it right - I usually send the bot invite a day or two after a milestone or project completion. To encourage participation, I briefly explain the purpose and emphasize how their feedback directly impacts our work. I’ve found that clients appreciate the convenience and are more likely to provide candid feedback compared to formal surveys. One tip: keep the questions concise and limit the total number to maintain engagement throughout the conversation.