Automating Jira issue creation for failed Jenkins builds

Other Questions Jira
1

Hey everyone,

I’m trying to set up a system where Jira tickets are automatically generated whenever a Jenkins pipeline fails. I’m not really sure where to start with this.

Does anyone have experience with this kind of automation? I’m looking for a way to do this directly in the Jenkinsfile. Maybe using Groovy? Any tips or code snippets would be super helpful.

I’m thinking it should work something like this:

  1. Jenkins build fails
  2. Script detects the failure
  3. New Jira ticket is created with build info

Is this even possible? Any advice would be awesome. Thanks!

2

I have implemented a similar system where automatically creating Jira tickets for failed Jenkins builds was essential. In my experience, the solution is based on Jenkins’ post-build actions combined with Jira’s REST API. I installed the JIRA Steps plugin and then updated the Jenkinsfile to include a post-failure stage. Within that stage, I used the jiraNewIssue step configured with the necessary project key, issue type, build number in the summary, and a build URL in the description. This setup required proper credential configuration and made it possible to instantly trigger a ticket with all the build details when a failure occurred.

3

yeah, its totally possible! i’ve done smthing similar before. you can use the jira REST API in your jenkinsfile to create tickets. heres a basic idea:

post {
failure {
script {
// use HTTP request plugin to call JIRA API
// include build details in ticket
}
}
}

hope this helps get u started!

4

I’ve actually tackled this problem before at my previous job. We ended up using a combination of the Jenkins HTTP Request plugin and Jira’s REST API. Here’s the gist of what we did:

In the Jenkinsfile, we added a post-failure block that would trigger our custom Groovy script. This script would gather all the relevant build info (job name, build number, error logs, etc.) and then make an HTTP POST request to Jira’s API endpoint for creating issues.

The trickiest part was handling authentication securely. We stored our Jira API token as a Jenkins credential and accessed it in the script using withCredentials().

One tip: make sure to add proper error handling in your script. Sometimes Jira might be down or the API call might fail for other reasons, and you don’t want that to mask the original build failure.

It took some trial and error, but once we got it working, it was a huge time-saver for our team. Good luck with your implementation!