Hey everyone,
I’m working on a Telegram bot project and I’m wondering if it’s possible to set up a system where an admin can talk to users through the bot without revealing their identity. Here’s what I’m trying to do:
- The bot interacts with users and can get their chat IDs
- An admin needs to respond to user messages
- Users should only see responses coming from the bot, not knowing there’s a human admin behind it
Is there a way to create this kind of private chat setup in Telegram? The main goal is to keep the admin anonymous while still allowing them to communicate with users.
Has anyone done something similar or know if this is doable with Telegram’s API? Any tips or suggestions would be really helpful!
Thanks in advance for your input!
yep, its totally possible! i’ve done something similar for a client. the bot acts as a middleman, forwarding user msgs to admins and sending admin replies back to users. users never know theyre talking to a real person.
Just make sure u have a good system for managing multiple convos at once, it can get messy fast. good luck with ur project!
I’ve actually implemented something similar for a client’s customer service bot. It’s definitely doable with Telegram’s API. The key is to use the bot as a proxy for communication.
Here’s how we set it up:
The bot receives messages from users and forwards them to a dedicated admin channel. Admins can then reply to these forwarded messages. The bot takes those replies and sends them back to the original user, appearing to come from the bot itself.
We used webhooks to handle real-time updates and a database to track conversation threads. It worked seamlessly - users got quick responses and never knew they were chatting with a human.
One tip: implement a way for admins to easily switch between different user conversations. It can get confusing when handling multiple chats simultaneously.
Hope this helps! Let me know if you need any specific implementation details.
Yes, this is entirely feasible with Telegram’s bot API. I’ve implemented a similar system for a non-profit organization. The key is to use the bot as an intermediary.
Here’s the general approach:
The bot receives user messages and forwards them to a private admin channel. Admins respond in this channel, and the bot relays these responses back to the user, maintaining the illusion of direct bot communication.
We utilized long polling for real-time updates and a simple database to manage conversation threads. This setup allowed for seamless, anonymous admin-user interactions.
One challenge we faced was managing multiple conversations simultaneously. Consider implementing a robust conversation management system to address this.
Remember to clearly communicate the bot’s capabilities to users to manage expectations.