Hey everyone,
I’ve built a WhatsApp chatbot using Twilio Studio and now I want to send the data it collects to Airtable. I’m thinking of using Integromat to make this happen, but I’m not sure about the best way to set it up.
Does anyone have experience with this kind of integration? What method would you recommend for connecting these platforms? I’m looking for something efficient and reliable.
Any tips or suggestions would be really helpful. Thanks in advance for your input!
I’ve had a similar experience with integrating Twilio with Airtable. In my case, although Integromat (now Make) is a viable option, I found Zapier to be more straightforward to set up. I started by triggering an event with each new message from Twilio, then configured Zapier to transfer the data directly into Airtable while using its built-in tools to format the data properly.
The main benefit was Zapier’s native support for both platforms, which simplified the process significantly, resulting in a smoother and more reliable integration. I recommend testing with sample data and keeping an eye on your task usage to avoid unexpected limits.
I’ve tackled a similar integration recently. While Integromat is a solid choice, I discovered that using Twilio Functions with the Airtable API provided greater control and flexibility. I set up a Twilio Function to capture incoming messages and directly inserted the data into Airtable using its API. I also implemented error handling and logging to ensure the process ran smoothly in real time. This method eliminated the need for a third-party service and proved to be both efficient and cost-effective. Just be sure to secure your Airtable API key properly within your environment variables.
hey claire29, have u tried using webhooks? i set up a similar thing and used twilio’s webhook feature to send data directly to a custom api endpoint. then i had a small script that took that data and pushed it into airtable. works pretty well and doesn’t need any extra services