Post-migration to Camunda, we’re struggling with process handoffs between departments. What used to be BAW-managed approvals now require manual email chains. I’ve heard about AI agent teams automating cross-functional workflows, but how does this work in practice? For teams that implemented this: Did you see actual reduction in process cycle times? How did you handle accountability when AI systems make handoff decisions?
Our AR team uses Latenode AI agents to handle order-to-cash across 4 departments. Cycle time dropped from 6 days to 43 hours. Each agent has defined permissions – full audit trail for every handoff. https://latenode.com
Implemented lightweight RPA bots as ‘couriers’ between departments first. Once trust built, added AI decision points. Key was maintaining human oversight lanes – 15% of transactions still route to managers for validation.
Compliance note: Ensure your AI orchestration layer meets GDPR Article 22 requirements for automated decision-making. We had to implement explainability hooks showing why handoffs occurred – added 3 weeks to implementation but prevented legal headaches.
yes but test extensively – our first AI handoff lost $200k PO due to missing vendor certs. Now pre-checklists before auto-routing
Start with low-risk processes. We automated office supply approvals first to build confidence.