Hey everyone. I’m having trouble with Jira and I’m not sure what to do. When I load a page from my project on atlassian.net, some of the scripts are failing to load. It appears there’s an issue with Access-Control-Allow-Origin.
The failing scripts include:
servicedesk-vendor.chunk.3dde037493978045057b.js
servicedesk-customerportal.bundle.2526e99080a9017eee30.js
All these scripts originate from jsd-portal-frontend.us-east-1.prod.public.atl-paas.net. Has anyone encountered this problem before? I’m looking for advice on a solution or recommendations on which team to contact. I’d appreciate any help. Thanks!
I’ve dealt with similar CORS issues in Jira before. It’s often related to browser security settings or network configurations. First, try clearing your browser cache and cookies. If that doesn’t work, check if you’re using any browser extensions that might interfere with script loading. Sometimes, corporate firewalls or proxy servers can cause these problems too. If none of these solve it, you might need to reach out to your Jira admin or Atlassian support. They can check server-side configurations and ensure the proper CORS headers are set. In my experience, it’s usually a quick fix on their end once you bring it to their attention.
hey, i had this issue too. super annoying! try disabling your ad blocker if u have one. sometimes they mess with script loading. if that doesn’t work, maybe check ur vpn settings? those can cause weird cors problems. good luck!
I’ve run into this exact issue before, and it was a real headache. What eventually worked for me was updating our Content Security Policy (CSP) settings. We had to add the domain ‘jsd-portal-frontend.us-east-1.prod.public.atl-paas.net’ to our CSP whitelist.
If you’re not familiar with CSP, it’s a security feature that helps prevent various types of attacks, including Cross-Site Scripting (XSS). However, it can sometimes be overly restrictive and block legitimate resources.
To fix this, you’ll need admin access to your Jira instance. Navigate to the CSP settings and add the necessary domain. If you’re not comfortable doing this yourself, definitely reach out to your Jira administrator or Atlassian support. They should be able to guide you through the process or make the changes for you.
Remember, CORS issues can be tricky and might require some trial and error. Good luck!