Creating a Discord bot for private user assistance

Other Questions Discord bot
1

Hey everyone! I’m trying to set up a Discord bot that can help users privately. Here’s what I want it to do:

  1. When someone types a command like ‘!support’ in the server
  2. The bot sends them a DM asking about their issue
  3. It waits for their reply, then asks another question
  4. After getting the second answer, it tells them staff will help soon
  5. Staff should be able to see what the user told the bot

I’m pretty new to this and feeling lost. Can anyone share some code or point me in the right direction? It’d be a huge help!

Here’s a basic outline of what I’m thinking:

import discord

client = discord.Client()

@client.event
async def on_message(message):
    if message.content.startswith('!support'):
        # Send DM and wait for responses
        # Store user answers
        # Notify staff

client.run('BOT_TOKEN')

Any tips on filling in the details? Thanks in advance!

2

Having implemented similar systems, I can attest that the discord.py library offers robust tools for this task. Consider utilizing Discord’s ephemeral messages for initial interactions, enhancing privacy. For the DM conversation, implementing a state machine can streamline the flow and error handling. Regarding data storage, a lightweight solution like SQLite might suffice for your needs, offering easy setup and maintenance. Don’t forget to implement proper error handling and logging – it’s crucial for debugging and improving your bot over time. Also, ensure you’re compliant with Discord’s rate limits to avoid potential issues. While it may seem daunting at first, breaking down the project into smaller, manageable tasks will make the development process much smoother.

3

hey there! i’ve done smth similar before. u might wanna check out the discord.py library, it’s pretty awesome for this kinda stuff. for the DM part, look into the send_message() method and wait_for() to grab user replies. storing data in a simple JSON file could work for staff to see. gl with ur project!

4

I’ve built a few Discord bots in the past and found that using discord.ext.commands makes handling commands much simpler than relying solely on the basic client. Instead of listing the steps, I recommend thinking of your support flow as a conversation that relies on maintaining state. You can create a custom context for each user’s session, using wait_for() to capture DM responses efficiently. Storing the collected data for staff review is essential, so consider a database or file system for that purpose. It’s also wise to manage timeouts and possible DM restrictions, while exploring slash commands for a more modern interface.