Hey everyone! I’m trying to set up a workflow that can handle different types of events from a single webhook. My API only allows one webhook endpoint, so I need everything to work through one automation.
Basically, I want my workflow to check what type of event it receives and then do different things based on that. For instance:
if webhook_data.type equals 'order_created'
then send_email to '[email protected]'
else if webhook_data.type equals 'payment_failed'
then notify_slack channel '#alerts'
else
create_post on Twitter with webhook_data.content
The tricky part is that I’m limited to just one webhook URL from my system, and I can only use a single Zap for this setup. Has anyone managed to build something similar? I’d really appreciate any guidance on how to make this work!
I set up the webhook trigger first, then used Code by Zapier to parse the data and create variables based on event type. After that, I chained multiple Filter steps - each one checks for a specific event and only continues if there’s a match. This lets you run multiple parallel branches from the same webhook data, which I’ve found way more reliable than Paths since you get better control over the logic, especially with complex conditions. Just make sure your webhook payload has all the fields each event type needs, or you’ll hit undefined variable errors downstream. I’ve been running this setup for six months handling customer events - processes about 150 webhook calls daily without any problems.
I encountered a similar challenge a while back with integrating my CRM. The key is utilizing Zapier’s Filter and Path features effectively. Start with the webhook trigger and immediately add a Paths step. You’ll need to create distinct paths for each event type. For example, one path filters for ‘order_created’ while another focuses on ‘payment_failed’. Each path can manage its specific actions like sending emails or notifying on Slack. It’s also a good idea to include a catch-all path at the end for any unexpected event types to avoid missing out on important scenarios. Ensure that your webhook’s payload structure remains consistent across all event types to prevent mapping issues later on. I’ve been using this setup for several months now, efficiently processing around 200 events daily across four categories, and it has been running smoothly.
zapier paths is prbly the way to go! Just double check ur filter conditions - I made a mistake using “contains” instead of “exactly matches” and ended up with events triggering wrong actions. better to test each path solo b4 going live!