I’m trying to build a Zapier workflow that can handle different actions based on incoming data conditions. My REST API only allows one webhook endpoint, so I need everything to work through a single Zap.
Basically, I want different things to happen depending on what type of event comes in. For example, when my webhook receives data with status_type equal to ‘order’, I want to send an email notification. But when the status_type is ‘refund’, I need it to post a message to Teams instead.
Here’s what I’m thinking:
if webhook_data.status_type == 'order'
then send_email('[email protected]')
else if webhook_data.status_type == 'refund'
then post_to_teams('refunds channel')
else
log_to_spreadsheet(webhook_data.details)
Can I set up this kind of branching logic within one Zap? Since I’m limited to just one webhook and one Zap, I need to make it work somehow. Has anyone done something similar before?
Zapier’s Paths feature is perfect for this. Set up your webhook trigger, then add a Paths step with separate branches for each status_type value. Each branch can run completely different actions - send emails for orders, post to Teams for refunds, whatever you need. Much cleaner than stacking filters and way less messy than conditional logic.
Use Zapier’s Filter and Path functionality - that’s the trick. Set up a Paths step right after your webhook trigger. This creates multiple branches in one Zap. Each path gets its own Filter condition: one for status_type ‘order’, another for ‘refund’, and a third for everything else. Same webhook data gets routed to different actions based on what you need. I’ve done this exact thing for an e-commerce setup - handled new orders, cancellations, and inventory updates all through one webhook. The paths run at the same time so no performance issues, and you keep everything clean in one Zap instead of duplicating webhooks or building messy workarounds.
Yes, you can implement this using Zapier’s conditional logic. An effective approach is to set a Filter step immediately after your webhook trigger; configure it to proceed only when status_type is present. Then, you can create multiple Zap steps, each with its own Filter condition. Each step will check for specific values of status_type and execute actions accordingly. I’ve crafted a similar solution for handling customer support tickets, directing notifications based on priority. Ensure the Filter conditions are distinct to prevent multiple actions from triggering for a single webhook. This setup also conserves task credits since only the relevant branch runs, which is beneficial for high-volume situations.