I’m trying to bulk update Jira tickets by importing data from a CSV file. Most of the ticket information gets imported without any problems, but I’m having trouble with one specific field. I have a custom checkbox field called Job that just won’t update during the import process. The checkbox values from my CSV aren’t being applied to the tickets even though everything else works fine. Has anyone encountered this issue before? I’m not sure if it’s a formatting problem with my CSV or if there’s something special I need to do for checkbox fields. Any help would be great since I have hundreds of tickets to update.
had this exact problem last month and it drove me crazy! turns out jira’s csv import is really picky about checkbox fields. check if your csv has the field name exactly matching what’s in jira admin settings - even capitalization matters. also try exporting a sample ticket first to see the exact format jira expects for that checkbox field.
This checkbox import issue is frustrating but fixable. In my experience, the problem usually stems from Jira requiring specific syntax for checkbox values in CSV imports. When I faced this, I discovered that checkbox fields need their values wrapped in quotes if they contain spaces, and multiple selections must be separated by semicolons rather than commas in some Jira versions. Another common culprit is having the wrong field ID - sometimes you need to use the field ID instead of the display name in your CSV header. Try checking your Jira logs during import as they often show exactly why certain fields are being skipped or rejected.
I encountered a similar issue recently while importing CSV data to Jira. It often hinges on the formatting of your checkbox field values. Ensure that you are using the exact option names as configured in your Jira settings. Jira doesn’t recognize generic values like ‘true’ or ‘false’ for checkboxes. Also, make sure to use commas when multiple options are selected and avoid extra spaces around the values. A close inspection of the field mapping in the import settings could also help in ensuring the custom checkbox field is correctly linked. This alignment with expected formats generally resolves such import issues.