I am trying to create a DocuSign node and when I click the Sign In button, the username and pass comes back with “Invalid email and / or password”. I verified in another browser multiple times that the credentials are in fact correct.
Hi!
I tested it and encountered the same issue. I’ve forwarded it to the developers for further testing and will get back to you as soon as I receive their feedback.
Currently, to authorize in DocuSign, you need to create your own application within their interface. The developers have provided a guide inside the node to ensure there are no difficulties with this process.
Once this is done, everything should work perfectly.
Please check and confirm
Hi Raian, thanks for the follow up! I tried this but no success.
I created the Integration Key and Secret Key, added them to the Client_ID and Client_Secret fields assuming that was the intent.
The error was: “The client id provided is not registered with Docusign.”
A client_id and client_secret are used under a Client Credentials grant type. However, the grant type DocuSign offers under these instructions is Authorization Code Grant.
This doc explains the DocuSign authentication methods: Docusign Authentication Overview | Docusign
The right approach is JWT grant since it is service to service.
Are you using a paid DocuSign account? Free accounts have very strict limitations when working with the API.
If you’re on a paid account and the issue isn’t related to that, we’ll create a tutorial on how to set up authorization.