Hey folks! I’m having trouble with my Gravity Forms and Stripe payment system. The payments are processing fine and money shows up in our Stripe dashboard correctly. Our bank transfers are also working without any problems.
The issue is with the automated email receipts that should go out to customers after they pay. These confirmation emails were working perfectly for about a month, but suddenly stopped sending. Customers complete their payments successfully but never receive the receipt emails we configured in Gravity Forms.
Has anyone experienced this before? What could cause the email notifications to stop working while everything else continues functioning normally? Any suggestions would be really helpful!
Had this exact issue 6 months ago with a client. WordPress hit its email sending limits after a bunch of orders came through. Payments kept working fine since Stripe handles those separately, but WordPress decided the emails looked like spam and blocked them. Check your hosting provider’s email logs first - see if the emails are even trying to send. Most shared hosts cap daily emails and this sounds like what you’re dealing with. We switched to SendGrid and it fixed everything instantly. Also check if any WordPress or plugin updates happened around when emails stopped. Updates sometimes mess with email settings without telling you.
def check ur spam folder, they might b goin there. also, it’s good to look for any plugin conflicts or double-check ur SMTP settings to make sure they r right! hope this helps!