I’m in a pickle with my email sending service. We needed a way to send out customer invoices weekly because our company app can’t change its send rate. We picked this service to avoid hitting limits with our usual email provider.
Here’s what happened:
- First week: Sent 95 emails without issues
- Second week: Tried to send 112 emails
- Got a message saying we went over the 100 per hour limit
- Asked support if we could bump it up a bit (we only need about 200 a week max)
- They replied by shutting down our account for good
- When I asked if they’d reconsider, I got the same ‘account disabled’ message
Is this normal for them? What should I do now? I’m not looking to hear ‘just find another service’ - I’m wondering if there’s a way to fix this or if anyone’s had a similar experience. Any thoughts?
I’ve been in a similar situation, and it’s definitely frustrating. From my experience, some email service providers can be overzealous with their anti-spam measures, even for legitimate business use.
One thing that worked for me was to gradually increase my sending volume over time. Start with a lower number of emails per week and slowly ramp up. This helps build trust with the provider.
Another approach is to segment your email list and send in smaller batches throughout the day rather than all at once. This can help you stay under hourly limits while still getting all your emails out.
If you’re still hitting roadblocks, it might be worth looking into dedicated email servers or more business-oriented email marketing platforms. They tend to be more understanding of higher volume needs for things like invoicing.
Lastly, make sure your emails have a clear unsubscribe option and you’re following all best practices for commercial email. This can help prevent future issues with providers.
I’ve had a similar experience with email service providers, and it can be frustrating. In my case, the provider was overly strict with their limits, even for legitimate business use. Here’s what I’d suggest:
Try escalating the issue to a higher support level; often, front-line staff adhere strictly to protocol, and reaching out to a manager or account specialist might help clarify your situation. Explain your use case in detail—emphasize that your invoice emails are legitimate and not spam, and be ready to provide documentation if needed.
If the provider remains inflexible, consider alternative services that better accommodate higher volume needs without such strict limitations.
man, that sucks. i had similar bs happen with another provider. they’re all trigger-happy these days. have u tried explaining ur situation to a manager? sometimes the higher-ups are more reasonable. if not, maybe look into transactional email services? they usually allow higher volumes for invoices n stuff. good luck bro