I made hundreds of redundant API calls, costing ₹80,000. My lead is aware, but management is not. Should I negotiate with the vendor or prepare for fallout? Need advice.
hey finn, i think talkin with both vendor and management upfront is the way. be transparent about how it happened, and ask if theres any room for adjustments. careful with the negotiation, errors do happen sometimes, so try to mitigate untold consequences.
Based on similar incidents I’ve encountered, prioritizing transparency with management should be the first step. A detailed explanation of how the error occurred, including the technical details and context, can help establish a clear understanding and even support, from both management and the vendor, for a mitigation plan. In my experience, vendors are often willing to work out flexible solutions when they see that the mistake was not deliberate and proper corrective measures have been set in motion. This approach not only addresses the immediate fallout but also reinforces long‐term trust and accountability.
Based on my own past experience with repeated API issues, I recommend approaching the situation methodically. I once faced a similar incident where an unexpected surge in calls led to significant costs. In that case, I prepared a comprehensive review detailing the chain of events and the corrective measures initiated. I discussed it with both the vendor and management even though it was difficult, and this proactive approach was instrumental in salvaging the situation. Clear factual documentation and readiness to implement better safeguards conveyed a sense of responsibility that eventually helped restore trust.