I’ve been working with JIRA for over a year now and got pretty comfortable with it. Recently started on a new project where the team uses Trac instead. I’m having trouble figuring out the basic stuff. In JIRA I could just type a ticket number in the search box at the top right and it would take me straight to that ticket. When I try doing the same thing in Trac it doesn’t work the same way. Is there a quick way to jump to a specific ticket using just its number? What’s the equivalent workflow in Trac for someone coming from JIRA?
yeah, trac’s search is kinda annoying tbh! you can just put a # in front of the ticket number like #123, or if you prefer, type /ticket/123 directly in your browser. much quicker than using their search!
I switched from JIRA two years ago and had the same problem. The fastest way is just editing the URL directly - go to yourcompany.com - This website is for sale! - yourcompany Resources and Information. for ticket 456. You’ll memorize this pretty quick. You can also use the search box, but it’s pickier than JIRA. Search the full ticket title or description keywords instead of just numbers. Trac’s search is less efficient compared to JIRA’s, but the URL method is actually quicker once you adapt to it.
Moving from JIRA to Trac can be a bit frustrating, especially with how ticket retrieval is handled. In Trac, you can directly access a ticket using its number by appending it to the URL like this: yourcompany.com - This website is for sale! - yourcompany Resources and Information.. Another method involves using the quick navigation feature if enabled; simply enter the ticket number there. Although it may feel cumbersome initially, many users find that adapting to these navigation methods becomes second nature over time.