So I got laid off about a year ago and I’m just now noticing that my personal credit card has been getting charged for a HubSpot plan this whole time. When I was still employed, I was testing out their platform and I guess I accidentally used my own card instead of the company one during setup. The problem is I can’t access the account anymore since it was tied to my old work email. I’ve tried logging in but obviously that doesn’t work since I don’t have access to that email anymore. I need to cancel this subscription and hopefully get some of these charges reversed but I can’t figure out how to contact their support team without being able to log into the account. Has anyone dealt with this before? What’s the best way to reach HubSpot support directly?
Actually had this exact scenario happen with HubSpot specifically about two years ago. What worked for me was reaching out through their LinkedIn company page messaging system. Their social media team forwarded my case to someone who could actually do something about it, and within 48 hours I had a direct email contact who handled everything. The key thing is that HubSpot keeps billing records separate from account access, so they can definitely help you even without login credentials. When I explained I was a former employee who accidentally used personal payment info, they not only cancelled immediately but refunded six months of charges without me even asking. Make sure you mention this was an accidental setup during employment testing rather than personal use, as that seemed to make a difference in how quickly they processed the refund. Also worth noting that they sent cancellation confirmation to my personal email address, so you will get proper documentation of the resolution.
This happened to my colleague a few years back with a different SaaS platform. Your best bet is to call HubSpot’s billing department directly rather than going through general support channels. They have a dedicated billing line that can handle account access issues specifically related to payment disputes. When you call, explain that you cannot access the account due to employment termination but have been charged on your personal card. They should be able to pull up your subscription using your credit card information and billing zip code. Document the call with a reference number and ask them to email confirmation of the cancellation to your personal email address. Most companies will reverse charges for several months once they understand the circumstances, especially since this was clearly an unintentional billing setup. Be persistent but polite, and escalate to a supervisor if the first representative cannot help with account recovery.
Check your credit card statements to see if HubSpot shows up as a different merchant name; sometimes they bill through third parties which complicates things. I went through something similar when I left my previous job and found that contacting HubSpot through their live chat feature worked better than email. You can access chat support without logging in by going to their help center page. Have your billing address and the exact amount of the charges ready when you make contact. In my experience, they were able to locate the account using just the payment information. It’s also worth mentioning that most subscription services must provide cancellation options that don’t require account access, so push back if they claim they cannot help you. Document everything, and if they refuse to cooperate, filing a complaint with your state’s attorney general office can sometimes speed things up significantly.
ugh this is so frustrating! i’d try disputing the charges directly with your credit card company too. they can usualy reverse unauthorized charges going back pretty far, especially if you explain the situation. meanwhile also check hubspot’s twitter support - sometimes social media teams can help faster than regular support channels.
I encountered a similar issue with another service after my employment ended. You can contact HubSpot support without logging into your account via their official website. Look for the ‘Contact Support’ link; it should be in the footer. When you reach out, include your credit card details (last four digits and billing address), which can help them locate your account using those details rather than your old email. Clearly explain your situation and request both cancellation and a review of the unauthorized charges. From my past experiences, companies tend to be understanding regarding refunds when mistakes arise from situations like yours. Keep detailed records of your communication and don’t hesitate to ask for a supervisor if the initial representative can’t assist you.