Hey folks, I’m scratching my head over something weird with my Gmail. I got two emails with the same stuff but from different people. The first one doesn’t show my add-ons but the second one does. I looked at the email headers and noticed the first one had an SPF status of SOFTFAIL. The second email passed all checks (SPF, DKIM, and DMARC).
I’m wondering if this has anything to do with my missing add-ons. Does Gmail block add-ons when there’s a SOFTFAIL or FAIL in these email checks? Has anyone else run into this?
Here’s a quick example of what I mean:
Email 1:
From: [email protected]
SPF: SOFTFAIL
Add-ons: Not visible
Email 2:
From: [email protected]
SPF: PASS
DKIM: PASS
DMARC: PASS
Add-ons: Visible
Any ideas what’s going on here? Thanks for any help!
yo, I’ve seen this happen too! it’s super annoying. pretty sure it’s gmail being extra careful with emails that don’t pass all the security checks. Maybe try checking ur SPF settings? could help fix the problem. good luck!
I’ve dealt with this issue before, and it’s definitely related to Gmail’s security protocols. In my experience, when an email fails authentication checks like SPF, Gmail tends to treat it more cautiously. This caution extends to disabling add-ons, which is likely what you’re seeing with the SOFTFAIL status.
To fix this, I’d suggest focusing on your SPF record configuration. Make sure it includes all servers authorized to send emails on your behalf. For instance, if you’re using a third-party email service, you’ll need to add their SPF record to your domain’s DNS settings.
I once had a similar problem with my company’s emails. After updating our SPF record to include all our legitimate sending sources, the add-on visibility issue resolved itself. It took a bit of trial and error, but it was worth the effort.
Remember, proper email authentication not only helps with add-on visibility but also improves overall deliverability and reduces the chances of your emails being marked as spam. It’s a win-win situation if you take the time to set it up correctly.
I’ve encountered this issue as well, and it seems to be related to Gmail’s security measures. From what I’ve observed, Gmail tends to be more cautious with emails that don’t pass all authentication checks, including SPF. This caution extends to disabling add-ons for emails with SOFTFAIL status.
To resolve this, I’d recommend focusing on your domain’s SPF record configuration. Ensure it includes all authorized sending servers. For instance, if you’re using Google Workspace, your SPF record should look something like:
v=spf1 include:_spf.google.com ~all
This allows Google’s servers to send emails on your behalf. If you’re using other services, include their SPF records as well. Properly configuring your SPF can help Gmail recognize your emails as legitimate, enabling add-ons to function correctly.
It’s a bit technical, but addressing this SPF issue should resolve your add-on visibility problem.