Gmail add-ons not showing up in one email

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1

I got two emails with the same stuff in them but from different people. The weird thing is my Gmail add-ons are not there in one email but they show up fine in the other. I looked at the email headers and noticed something odd. The first email has an SPF status of SOFTFAIL. But the second one has SPF, DKIM, and DMARC all marked as PASS.

Does this have anything to do with my missing add-ons? Maybe Google blocks add-ons if the email fails these checks? I’m not sure what’s going on here.

Here’s a quick example of what I mean:

// First email
let emailStatus = {
  spf: 'SOFTFAIL',
  dkim: 'UNKNOWN',
  dmarc: 'UNKNOWN'
};

// Second email
let emailStatus2 = {
  spf: 'PASS',
  dkim: 'PASS',
  dmarc: 'PASS'
};

function checkAddons(status) {
  if (status.spf === 'PASS' && status.dkim === 'PASS' && status.dmarc === 'PASS') {
    return 'Add-ons visible';
  } else {
    return 'Add-ons missing';
  }
}

Can anyone explain what’s happening? Thanks for any help!

2

Your observation regarding the correlation between email authentication and Gmail add-on visibility is astute. Google indeed implements stringent security measures to protect users from potentially malicious content. When an email fails SPF, DKIM, or DMARC checks, Gmail may restrict certain features, including add-ons, as a precautionary measure.

This behavior aligns with Google’s commitment to email security. It’s worth noting that emails failing these checks aren’t necessarily malicious, but they do raise flags in Gmail’s security protocols. To resolve this issue, you might consider reaching out to the sender of the ‘SOFTFAIL’ email, suggesting they review and update their email authentication settings.

Alternatively, as a temporary workaround, you could try forwarding the problematic email to yourself. This action might trigger a re-evaluation of the email’s security status within your own Gmail environment, potentially allowing the add-ons to appear.

3

hey there, i’ve seen this too. It’s prolly Google being extra careful with emails that don’t pass those security checks. They might block add-ons for sketchy emails to keep us safe. u could try forwarding the email to urself, that might make the add-ons show up. just a thought!

4

I’ve encountered similar issues with Gmail add-ons, and it’s likely related to the email authentication status you’ve observed. Google takes the security of email communications seriously, and emails that fail SPF, DKIM, or DMARC checks might be handled differently. In my experience, properly authenticated emails tend to display all features correctly, while those with authentication issues can miss out on additional features like add-ons. It might be worthwhile to encourage senders to update their authentication settings or consider a workaround like forwarding the email.