I’m having a weird issue with my customer support emails. My website uses a CMS with Mailgun for sending emails when customers submit a form. The setup looks like this:
When a customer fills out the form, their email is set as the “from” address, and it’s supposed to go to [email protected]. The strange part is Mailgun shows all emails as sent and received, but they’re not showing up in my Gmail inbox or spam folder. It’s like they’re disappearing into thin air!
Has anyone experienced this before? I’m worried about missing important customer messages. Any ideas on what could be causing this or how to fix it?
I’ve dealt with this exact problem before, and it’s frustrating. One thing that worked for me was tweaking the email headers. Try adding a ‘List-Unsubscribe’ header to your emails. For some reason, this can help Gmail recognize the emails as legitimate.
Also, have you checked your Gmail account storage? If it’s full, new emails might not come through. It’s an easy thing to overlook.
Another trick is to set up a rule in Gmail to forward all incoming mail to another email address temporarily. This can help you determine if the emails are actually reaching Gmail at all.
Lastly, consider reaching out to Mailgun support. They might be able to see something on their end that’s not obvious from the dashboard. Sometimes these issues can be due to subtle configuration problems that aren’t immediately apparent.
hey sofiap, had similar issue. check ur gmail filters, they might b sending emails to archive or trash. also, double-check SPF/DKIM setup in mailgun. if all else fails, try setting up a catch-all address 4 ur domain to see if emails r coming thru at all. good luck!
I’ve encountered this issue before. It’s likely related to email authentication. Ensure your SPF and DKIM records are properly configured for your domain. Also, check if you’ve set up DMARC. Sometimes, Gmail can be overly aggressive with its filtering, especially if the ‘from’ address doesn’t match the sending domain. Consider using a ‘reply-to’ header instead of setting the customer’s email as the ‘from’ address. This approach often improves deliverability while maintaining the ability to reply directly to the customer. If the problem persists, you might want to set up email tracking or use a third-party email deliverability tool to pinpoint where the messages are getting lost.